3/7/2023
Updated
One of the four big banks in the United States is Citibank, which offers multiple forms of contact, such as an extensive network of branches, a complete website translated into Spanish and, of course, several contact telephone numbers for you to operate and resolve your doubts.
With this financial institution you can contract all kinds of banking products, accounts, credit and debit cards, mortgages, personal loans, savings and investment products and much more.
What is Citibank's customer service phone number?
The general support number of this financial institution is 1-888-248-4226
You can also find a phone number in Spanish: 1-800-360-2484
At this service you can make all kinds of inquiries, open accounts, sign up cards and apply for loans, as well as issue any complaint you have with their services.
In addition, Citibank also offers many other telephone numbers for more specific procedures and on its website you can find a complete help section for any questions you may have.
What are Citibank's customer service hours?
You can contact this service 24 hours a day, 7 days a week, although if you want to speak directly with a bank agent you should call during business hours from 8 am to 8 pm.
Outside business hours you will also be attended by an automated service that will guide you and allow you to perform certain procedures and queries through the voice and the keyboard of your phone.
What other contact telephone numbers does Citibank have?
In addition to its customer service, this bank also has a multitude of auxiliary telephone numbers for different procedures, which can save you waiting time and also allow you to be attended 24 hours a day for urgent procedures.
Below is a list of the most useful ones for private customers, although there are many more:
How to contact Citibank's online customer service?
This financial institution is fully integrated in new technologies and, in addition to its contact telephone numbers, it also has a complete website, also translated into Spanish.
There you will find a complete customer service section, with frequently asked questions and the above telephone numbers.
In addition, if you are already a customer, by logging into your private panel on the website you can also contact an agent through a chat.
This messaging service can also be found online in the Citi Mobile application offered by Citibank for Android and Apple devices.
Where does Citibank have offices?
Citibank's hours of operation are not very different from other national banks. This means that its branches are usually open Monday through Friday from 9 am to 5 pm.
Although these hours are standard, keep in mind that they may change depending on where you live or the branch in question. It is best to check online or through the locator to confirm when Citibank branches are open near you.
Some branches are also open on Saturdays, but not all, and the hours may vary by state: 9 am to 2 pm or 10 am to 2 pm. On Sundays you have to use online banking or an ATM, which operate all year round.
Citibank branch opening hours
Citibank is a bank whose origins date back to the 19th century and adopted this name in 1976. Its headquarters are currently located in New York.
When you are a client of this bank, you have access to more than 600 branches and 65 thousand ATMs, online account opening, 24/7 personalized attention and use of Zelle.
Currently, they have branches at California, Connecticut, Delaware, DC, Florida, Illinois, Maryland, Nevada, New Jersey, New York, South Dakota and Virginia.
What products can Citibank offer?
If you are considering opening an account or switching to Citibank, you will have to meet some minimum requirements. This entity is not recommended for those who can't avoid maintenance fees, but it is recommended for those who:
- Want access to thousands of ATMs and hundreds of branches.
- Are looking for several options to obtain a credit card.
- Want multiple checking account alternatives to manage their income.
Because of its role in the economy, Citibank puts a wide variety of accounts and services at your fingertips. Here you will find:
Savings accounts
Unlike other institutions, to obtain one of these banking products you will first have to open a checking account. These are instruments that have no minimum initial deposit and whose maintenance is linked to the checking account.
Certificates of Deposit (CDs)
In this category, Citibank has 3 CDs with particular characteristics. All of them require a minimum opening amount, but they can give you a higher rate with higher balances. We can summarize each one as follows:
- Fixed rate CDs with terms ranging from 3 months to 5 years.
- A Set Up CD, with which the interest rate increases every 10 months.
- No Penalty CD. Certificate of Deposit with guaranteed interest rate and you can withdraw the money whenever you want.
Checking accounts
The particularity of this bank is that it offers packages according to your needs: 5 normal and one high-yield. Although these products have no minimum initial deposit, there is a maintenance fee subject to certain requirements. Among the options, you can choose:
Credit Cards
You should know that Citibank is the largest credit card issuer in the world. They are available for individuals and small businesses, offering cashback, airline miles, travel rewards, ThankYou points, among other benefits.
Other products/services
- IRAs
- Mortgages
- Private Banking
- Financial advisory
- Business loans
- Lines of credit and HELOCs
- Self-directed trading
- Investment portfolio management
- Various financial solutions for SMEs
Español: Citibank en español, teléfono atención al cliente y online