8/3/2023
P2P payments are a fast, simple and convenient way to use the money we have in our account. There are many applications that allow you to send money easily and immediately to family and friends, such as Venmo or Cash App, but the most widely used in the United States is Zelle .
In this article we are going to focus on how to send and receive money with Zelle at Citibank and the limits the bank applies to the amounts you can send daily and monthly.
At Busconómico we have already analyzed how to use this platform with other banks, such as Bank of America or Chase Bank. This time we will focus on Citibank, the last component of the big four, the four largest financial institutions in the country.
Who is eligible to use Zelle with Citibank?
According to the official website of this well-known bank, the use of Zelle is limited to eligible accounts. This means that you must have a checking account for individuals or businesses to be able to use the service through online banking or the app.
This also implies that credit card and savings accounts do not qualify to send or receive money with this service. In case you have multiple eligible products, you must have a unique cell phone or email for each account.
How to join Zelle at Citibank?
Using Zelle with Citibank and other banks in the United States is free and may only incur mobile data usage charges. To join the service, you can add a mobile number or email through online banking or the app.
You may be interested in: Citibank's customer service phone number
We remind you that you cannot use landline or international phone numbers or numbers related to a VoIP protocol. Nor can you use a shared email address or one that is already associated with Zelle at another financial institution.
Once you are enrolled in Zelle from Citibank, the 'Z' logo will appear on your profile for each cell phone or email you have associated. This icon helps other users know which numbers or emails to send you or ask you for money.
Send and receive money with Zelle from Citibank
You can send money to a contact during your initiation period or in response to a request. Among the options, you can make a one-time transfer or a scheduled transfer with a consumer account. You are not allowed to make recurring transfers.
You can also receive money from someone who also subscribes to Zelle at Citibank or another financial institution. Although the transfer takes a few minutes, there are instances where it may be delayed:
- Identity verification by the bank.
- Payment from a business or government agency.
- Block or delay due to suspected fraud or legal non-compliance.
Split' function
This service is available for individual accounts and allows you to request money from several people at once. This is convenient when you want to split an account. Of course, there is no guarantee that whoever receives the request will send the funds.
What are Zelle's limits at Citibank?
When you join the Zelle service for the first time or change your cell phone/email, Citibank limits the sending of funds for security reasons. In this situation, the daily limit is $500 and the monthly limit is $2,500 for the first 30 days for all eligible checking accounts.
After that, the amounts increase to $2,500 daily and $15,000 monthly for these accounts:
Likewise, you can send $5,000 daily and $20,000 monthly when you have any of these accounts:
- Citigold
- Citi Priority
- Citi Alliance
- Citi Private Bank
- Citigold Private Client
- Citigold International Account
- Citi Global Executive Account
- Citi International Personal Account
- Citi Global Executive Preferred Account
- Citigold Private Client International Account Package
The same restriction applies to small business accounts, which start at $1,000 per day and $4,000 per month for the first 30 days. After the initiation period, the amounts increase to $5,000 per day and $40,000 per month.
Frequently Asked Questions about using Zelle with Citibank
If you have any doubts about how to use Zelle with Citibank, here are some frequently asked questions to clarify them:
Do payments with Zelle have purchase protection?
There is no protection whatsoever when you make a payment through Zelle because it is like using cash. If you pay a merchant and the item arrives defective or different than described, you will have to assume it.
Can I cancel a payment after I ship it?
That depends. If the recipient is affiliated with the service, you can't undo the transaction. If the recipient has not yet enrolled in Zelle, then you have the opportunity to correct your action. To do this, you can contact the bank.
Is there a transaction limit with Zelle at Citibank?
According to information from the bank, you can make any number of transactions within the limits set for sending/receiving.
We hope you find this short guide on how to use Zelle with Citibank useful. If this is not your bank, we have more similar reviews that you can find with Busconomico's search engine.
Español: ¿Cómo utilizar Zelle con Citibank y qué límites tiene?