8/31/2023
Getting to know your trusted banking institution in depth can be very helpful at specific times. We want to be well taken care of and we want management to do their best to provide us with timely solutions.
That is why today we will review what are the phone numbers and other ways to contact Citizens Bank. This financial institution has almost 200 years of history and is one of the most solid in the United States.
You may be interested in: How to open an account at Citizens Bank?
Citizens Bank customer service phone number
To obtain information about the services offered by Citizens Bank, dial 1-800-922-9999.
For service in Spanish, the telephone number is 1-888-398-7900. You have the possibility of being attended in more than 80 different languages, such as French, German, Italian, Chinese, Arabic or Japanese.
Other Citizens Bank contact numbers
In addition to the general customer service number, you can contact this entity through other telephone numbers for more specific inquiries or operations.
Here are some of the main options available, to directly access the desired service:
Other ways to contact Citizens Bank
Every bank understands that its customers may have questions or difficulties and may need personal or technical assistance at any given time. U.S. banking institutions that excel in this regard are the highest rated.
In addition to the phone numbers listed above, there are multiple ways to contact Citizens Bank.
Branches
In case you want live, direct service, you can always walk into your nearest branch and speak to a banker.
Citizens Bank currently has offices in these 15 states: Connecticut, Delaware, DC, Florida, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont and Virginia.
Snail mail
Many people prefer to use regular mail to communicate with their banks. If this is your situation, you can send your questions to Citizens Bank Customer Service:
One Citizens Bank Way
JCB135, Jhonston, RI 02919.
E-mail
When there is no urgency to receive an answer, you can contact Citizens Bank by writing to this email address: [email protected]. After sending your message, you will receive an email within 2 days.
Citizens Bank social networks
If you are one of those people who interact in social networks, this financial institution has a very active presence in these channels. Among the platforms you can use to get in touch, the most popular ones stand out:
Ask a Citizen' service
We assume that this financial institution is also taking advantage of artificial intelligence technology to improve its customer service. On the official website of this bank you can talk to the virtual assistant by clicking on the 'Ask a Citizen' button.
What questions does Citizens Bank's customer service attend to?
Like many other financial institutions in the USA, this bank knows that it has to deal with various issues related to its operation. Generally, it has to deal with issues associated with paperwork, policies, fees and more.
In addition, its staff can clarify doubts about recurring issues, such as:
- Payments.
- Mortgages.
- Loans.
- Credit cards.
- Investment management.
- Account maintenance.
- Setting up an online account.
- Recovery of passwords, logins and other mobile banking problems.
Citizens Bank Hours of Operation
Recently, this banking institution decided to extend the opening hours due to news that has impacted the sector. Although it is a temporary measure, each branch is instructed to open early and close late.
In this regard, the consumer service hours were defined as follows:
- Agents: Monday through Friday from 7 am to 10 pm and Saturdays and Sundays from 9 am to 6 pm (ET).
- Offline: Monday to Friday from 7 am to 10 pm (ET).
- Online help. 24 hours a day, 365 days a year.
- Live assistance: Monday through Friday from 8 am to 10 pm (ET), Saturday from 9 pm to 3 pm and Sunday from 10 am to 3 pm.
Citizens Bank Transaction Information
In theory, every bank does what it can to keep its customers happy and serve them as they deserve. At Citizens Bank they promote a policy of clarity and simplicity with respect to the charge forms for their services to the public.
These forms have detailed information about what a particular service might cost you. Accurate, concise and easy to read, these forms allow you to determine if the service in question makes financial sense.
On the other hand, you can always ask their customer service staff about these fee schedules. We also suggest that you use any of the channels we have mentioned to resolve doubts or problems and improve your banking experience.
Español: Teléfono del Citizens Bank en español