7/23/2023
Truist Bank is the result of the merger of BB&T and SunTrust in 2019. This alliance made it the 7th largest bank in the United States thanks to a network of more than 2,000 offices spread across 16 states.
Truist Bank is headquartered in Charlotte, NC, with operations concentrated in eastern states. It is a financial institution that stands out for its variety of products and services, its affiliation with Zelle, a 24/7 automated helpline, and its app, which is highly valued by its customers.
If you want to contact the bank's customer service, you have several ways at your disposal, whether you are a customer or not yet, and also in Spanish: by phone, online or at its branches.
Truist Bank's customer service phone number
If you want to request general information, Truist Bank's customer service number is 844-487-8478.
If you are calling from outside the United States, the number is 1-910-914-8250.
This phone number is also the one to dial if you want to request information or make arrangements for checking and savings accounts, personal loans or credit and debit cards, since Truist Bank does not have other specific phone numbers for this purpose, as do other banks such as Regions Bank or Capital One.
Truist Bank Phone Hours
This service is available 24 hours a day for any inquiry, but if you want to speak to a person you must call during business hours, from 8 am to 8 pm (ET) Monday through Friday. On Saturdays they are open from 8 am to 5 pm and on Sundays there is no personal attention.
The rest of the time you will be answered by an automated service that will try to resolve your questions, but has limited functionality and may not resolve your inquiry satisfactorily.
Other Truist Bank telephone numbers
In addition to the general customer service telephone number, this financial institution also offers other telephone numbers that may be useful for more specific queries and procedures:
The main number (844-4TRUIST) also handles most requests business owners may have about their account. However, there are other phone numbers dedicated to business owners that we feel are important for you to have on hand:
Other ways to contact Truist Bank
In the past, talking to a bank representative meant going to an office or waiting for someone to answer the phone. Fortunately, things have changed and the country's largest banks are trying to improve the experience for their users.
In this regard, in addition to the customer service telephone number, Truist offers you the following communication channels:
Website
Although Truist Bank's website does not have a Spanish version, as other major banks do, you can use an online translation service to get information about their products and services.
Through its website you can learn about the different bank accounts it offers, credit and debit cards, personal loans, mortgages, savings and investment products.
It also has a help section where some of the most common doubts are solved. If you still can't find out what you need to know, you can turn to their other forms of contact.
Mobile application
Through the application for mobile devices, Truist Bank offers you a lot of information and also the possibility of contacting their customer service.
For this, you can download both the Android and iOS version for Apple devices for free.
Social Networking
The popularity of the Internet has made social networks one of the most used places to interact with others. Traditional banking has had to adapt to this trend of millions of users and customers. In the case of Truist Bank, Twitter has become the institution's flagship channel.
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In addition, you can visit their publications on Facebook, Instagram or YouTube. This way you can raise any problem or doubt you may have and expect to receive the answer you are looking for. It's also ideal for keeping you up to date on what's going on with this renowned institution.
Truist Bank Offices
If you are one of those people who prefer to be attended in person, you can go to the nearest Truist Bank branch. This financial institution has branches in the states of NC, MD, IN, SC, VA, TE, KY, FL, AL, TX, NJ, OH, PA, GA, WV and DC. You can schedule an appointment online for an agent to attend to your requirements.
Truist Bank branches are open to the public from 9 am to 5 pm (ET) Monday through Thursday, Friday from 9 am to 6 pm and Saturday from 9 am to 1 pm, which is now standard in traditional banking. For many who are not used to the digital age, this is the easiest way to clarify doubts.
Truist Bank Customer Service Feedback
Just because Truist Bank is one of the largest in the country, doesn't mean they are doing everything right. When we review the reviews on TrustPilot and Consumer Affairs, we are concerned that their customer service has a lot of room for improvement. However, we invite you to review these reviews for yourself.
Many of the complaints from customers speak about the lack of notification that has resulted in charges, hidden fees and poor attitude on the part of the staff. These elements, and others, contribute to a bad image with potential customers. Incidentally, they also do not have a dedicated email address to deal with requests.
It seems that the merger between BB&T and SunTrust to form Truist has worsened customer service at the nation's 7th largest bank. If you still want to know more about the products and services offered by this financial institution, Busconómico has reviewed the most requested ones.
Español: Teléfono del Truist Bank en español