2/23/2023
Remittances have become essential to the economies of many countries, as have the services associated with sending money. Given Remitly's influence in this sector, we want you to learn more about
what Remitly offers to the public.
Here you can find out what their customer service phone number is, and how you can send money to other countries from the United States or receive money from abroad and the rates that Remitly applies.
Remitly Customer Service Phone Number
If you want to contact Remitly customer service in the United States, you have the option of calling 1-844-604-0924, where you can be attended during business hours.
Another contact option is through their website, where you have a contact form, or through their social networks Twitter and Facebook.
Origins of Remitly
Founded in 2011 by Matt Oppenheimer, Josh Hung and Shivas Gulati, Remitly is a worldwide platform that allows you to send money to over 50 countries.
Its great popularity is not only due to its good service, but also due to the convenience it offers and the low fees it includes so that your family or friends receive funds quickly.
How Remitly works
When you choose Remitly to send money to other people, you must first create an account through their app or website.
Once you've done this, you have to choose the country you're sending the funds to and the currency you're going to use. The form tells you how much the beneficiary will receive in their local currency.
Next, you have to select the sending method, which can be:
- Cash withdrawal
- Bank wire transfer
- Cash sent to your home
- Transfer to a digital wallet
After this step, you must enter the recipient's personal details and contact information. If you have chosen to use a bank account, then you will need to enter the appropriate details.
Finally, you have to choose the payment method you will use to send the money. In this instance you have 2 options:
- Bank transfer
- Credit, debit or prepaid card.
At the moment of reviewing your remittance and before confirming that everything is correct, you will be given an estimate of the time it will take for the funds to arrive. If you want to track the transaction, you can do so through your account.
Remitly fees and commissions
Remitly and other similar services have come to replace expensive bank transfers that no one wants to pay for. In essence, their fees depend on 4 main factors:
- Amount
- Destination country
- Type of currency
- Speed of transfer: Economy or Express
Remitly offers you a discount the first time you use their services. On the other hand, when you pay by credit card, they add 1% to the amount of the transaction and your bank may charge you a cash advance fee plus interest.
Here are some examples of what they charge in practice, to send money to the following countries:
- Argentina. Express rate: $2.99 (less than $100). Economic rate: $0.49
- Brazil. Express rate (a few minutes): $5.99 (debit or credit). Economy rate (3 to 5 days): $1.99 (bank transfer).
- Colombia. Express rate (a few minutes): $0 or $3.99 (less than $500). Economy rate (3 to 5 days): $0 or $3.99 (less than $500).
- Mexico. Express rate (a few minutes for $500+): $3.99. Economy rate: $0 or $3.99 (less than $500).
- Nicaragua. Express rate: $5.99 (less than $100). Economy rate: $3.99
Exchange Rates with Remitly
The exchange rate with this international platform will vary depending on the amount you send and the speed you choose. As a general rule, the first transaction will always cost you less than the following ones, a courtesy of this company.
It is important to know that Remitly adds a markup to the average market exchange rate. Depending on the currency you send and the recipient country, this margin may be lower or higher.
What countries can you send to with Remitly from the United States?
Currently, you can send money to more than 50 countries around the world, especially those developing economies where the flow of remittances is more common.
Specifically, from the United States you can send to more than 80 countries, including most of Central and South America.
There are some nations with more prosperous economies where you can only send from, such as Australia, Canada, USA, UK and Germany, Italy and other Western European countries.
How to receive money from Remitly
According to what we have seen, there are several ways for the beneficiary to receive the funds, you can receive the money directly in a checking account, in your Remitly account if you have one, or pick it up in cash at a physical store of the entity or a partner.
For example, if the recipient lives in India and has an account in one of these banks: ICICI, HDCF, Kotak Mahindra or State Bank, he/she can receive the money directly.
Minimum/maximum amounts to send
According to the information on Remitly, there is no set limit as to what you can send. However, the regulations state that the maximum is $3,000 per day, $10,000 per month and $18,000 every 6 months.
In case you want to increase these amounts, you must provide additional information about the source of your income.
Remitly reviews and reputation
At the moment, Remitly has a 4.1-star rating on TrustPilot and based on more than 34 thousand reviews.
Despite being a company registered in Ireland, it is licensed by the US Treasury Department and is regulated in each of the countries where it operates. With a customer base of 3 million, it offers data encryption and 2-factor authentication.
Español: Remitly en español, número de teléfono y tarifas que aplica