10/6/2023
M&T Bank is one of the largest banks in the United States. Its history dates back to 1856, when it was founded in Buffalo, New York. Today, the bank has more than 750 branches in eight northeastern and mid-Atlantic states, as well as Washington, D.C.
With approximately 35,000 employees and more than 2 million individual and business customers, M&T Bank offers a wide variety of financial products and services.
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In an increasingly digitized world, it is important for any bank to offer its users multiple contact channels to suit their needs.
If you are a customer of M&T Bank, or plan to become one, we tell you all the ways you have to communicate with the entity, both in Spanish and English. This way, you will be able to solve queries and carry out operations in the most effective way possible.
Contacting M&T Bank by phone
The telephone continues to be one of the most popular ways for M&T Bank customers to contact the bank and resolve queries. The general telephone number is 1-800-724-2440, where you can be answered in both Spanish and English.
Automated telephone banking services are available 24 hours a day, 7 days a week. It is also possible to speak to a representative Monday through Friday from 7am to 10pm, and weekends from 8am to 5pm (ET).
Other M&T Bank phone numbers
For more specific inquiries, M&T Bank has dedicated numbers by product type such as mortgages (1-800-724-1633) or credit cards (1-800-724-8644).
The process consists of calling the desired number, selecting options from the phone menu based on the inquiry, waiting on hold if necessary, and speaking to a dedicated representative.
Wait times are usually short during business hours, but can be extended during peak hours. With some patience, customers will be able to resolve most of their queries over the phone quickly and easily.
Contact via the web and mobile application
M&T Bank offers customers access to online banking and its mobile app to make it easy to manage their accounts and conduct financial transactions quickly and securely.
To access M&T Bank's online banking and mobile app, it is necessary to have an account with the bank and be registered in its online banking platform.
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The application is available for Android devices, as well as for iOS and can be downloaded from the respective stores of these systems (App Store or Google Play Store).
Both services allow users to execute different operations, including:
- Consult balances.
- View recent transactions and credit limits.
- Make transfers between M&T accounts and other banks.
- Send and receive money through Zelle.
- Deposit checks using the mobile deposit feature.
- Among other actions.
The bank has security measures in place to protect customer information and prevent fraud. The mobile app and online banking use security protocols such as SSL and biometric authentication on compatible devices.
In addition, the bank offers real-time fraud monitoring to detect suspicious account activity. Customers can also receive security alerts via email, text messages or in-app notifications.
Social media contact
M&T Bank maintains an active presence on social networks, such as Facebook, where they share information about their products and services, as well as news and events related to the financial institution. M&T Bank's official Facebook page has more than 90 thousand followers.
Through this account, the bank communicates with its customers and responds to their queries and comments. However, it is important to bear in mind that, although social networks can be a useful means of obtaining information and resolving doubts, it is not recommended to share personal or financial data through these channels.
Importance of social networks in the interaction with customers
Social networks allow financial institutions, such as M&T Bank, to have a closer relationship with their customers and to carry out marketing activities to increase loyalty and demand.
In addition, these platforms facilitate two-way communication between the bank and its customers. This is of utmost importance to evaluate and improve the service offered both online and offline.
To ensure security in the use of social networks in the financial sphere, it is important to follow some recommendations:
- Do not share passwords or personal data.
- Use privacy settings on social networking sites to protect personal information.
- Do not click on suspicious links or provide personal information through unsolicited messages.
- Be alert to possible scams and frauds, and contact your bank if you suspect anything.
- Regularly review transactions and notify the bank of any suspicious activity.
Communication in physical offices
The bank has a presence in several U.S. states, including New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, the District of Columbia, Vermont and Massachusetts.
To find an M&T Bank branch or ATM near you, you can use the branch locator on their website. In addition, some branches offer service in Spanish, you can find the list in this link.
The physical branches of this bank offer a wide range of banking and financial services for its customers. Some of these include:
- Opening and management of savings and checking accounts.
- Credit card applications and management.
- Personal and mortgage loans services.
- Financial and investment advice.
- Small business and commercial banking services.
In addition, M&T Bank has more than 1,600 ATMs in its regional network, where customers can withdraw cash, transfer funds, and check account balances.
Benefits of in-person service
Face-to-face service at M&T Bank's physical branches offers several benefits to customers, including:
- Personalized advice: banking representatives can provide personalized advice and guidance to customers based on their specific financial needs.
- Problem solving and inquiries: customers can get quick answers and solutions to their problems or inquiries related to their banking accounts and services.
- Facilitating transactions: physical branches allow customers to perform banking transactions, such as deposits and cash withdrawals, which may not be possible through online banking or the mobile app.
- Establish relationships: face-to-face service allows customers to establish strong, trusting relationships with bank representatives, which can be useful for future inquiries or financial needs.
In today's financial world, it is critical that banking institutions offer a variety of contact options to meet the needs and preferences of their users.
Customer service in the financial sector is a key factor in generating brand loyalty and loyalty. People are looking for ease, speed and professionalism when choosing which institution to work with, and having multiple communication channels allows banks to adapt to the expectations of their users.
As you can see, M&T Bank offers a variety of ways for its customers to contact us. Choosing the most appropriate method will depend on your individual needs and preferences.
Español: Teléfono de atención de M&T Bank en español