KeyBank Customer Sevice Phone Number: 800-539-2968

KeyBank is one of America's leading financial institutions, with more than a century of experience serving millions of customers. With an extensive branch network in many states across the country, it offers a variety of products and services to meet the needs of individual and business customers.

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Whether it's to open a banking account, apply for a loan, discuss investments or perform some other banking transaction, there is a constant need to communicate with the bank.

Fortunately, in the digital age, technology has revolutionized the way people interact with institutions, opening up new avenues for quick and easy contact.

With all this in mind, in this article we will tell you about the various options available so you can contact KeyBank in the most convenient way for you.

KeyBank customer service

KeyBank Contact Phone Number

KeyBank offers several telephone numbers to serve its customers.

  • For general account information, you can call 1-800-KEY2YOU® (539-2968), available 24 hours a day.
  • If you need assistance with online banking, the number is 800-539-1539, which is available Monday through Friday from 7 a.m. to 12 a.m. ET.
  • To report identity theft and other fraud, the number is 800-433-0124, available Monday through Thursday from 9 a.m. to 8 p.m. ET.
  • For lost or stolen credit, ATM or debit cards, you can call 800-539-9056, available 24 hours a day.

Other ways to contact KeyBank Customer Service

Web site and online banking

KeyBank offers a wide range of services through its website ( and online banking platform. You can open an account, conduct regular banking transactions, or schedule an appointment, among other things.

For the best security and online banking experience, we recommend using the latest version of Safari, Chrome, Firefox or Microsoft Edge browsers.

Mobile Application

It offers a variety of functionalities that allow users to manage their finances efficiently and securely. Some of its main features are:

  • Funds transfers
  • Bill payments
  • Sending money
  • Opening accounts
  • Taking out personal loans
  • Deposit checks
  • Manage accounts and cards
  • Viewing reward points
  • Security
  • Credit Card Contracting
  • Transaction history
  • Customized settings
  • Account alerts
  • Fingerprint or facial ID login

Social Networking

KeyBank is also present on several social media platforms, such as TwitterFacebook or Instagram. Therefore, as a user you also have the option to contact them through these means. However, it is generally used for general inquiries about the operation of products or services.

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This bank has more than 1,200 branches in 15 states in the United States. You can find the nearest branch by using the branch locator on their website. At the branches you can open an account, get a safe deposit box and more.

Security tips when using Keybank's communication channels

Security is a priority when it comes to interacting with banks through various channels. Here are some practical tips to safeguard your personal and financial data:

Secure phone calls

  • Always verify the identity of the person you are talking to before sharing confidential information.
  • Do not divulge sensitive data, such as your account number or PIN, unless you are sure of the authenticity of the call.
  • Avoid making financial transactions on calls that you did not initiate yourself.

Mobile application

  • Keep your mobile app up to date to ensure you are using the most secure version.
  • Use strong passwords and never share your login information with anyone.
  • Enable two-factor authentication features, if available, for an extra layer of security.

Social Networking

  • Be cautious when interacting on social media platforms. Avoid sharing sensitive financial data in public comments or posts.
  • Verify official Keybank accounts before following or interacting to avoid potential scams.
  • Limit the amount of personal information you share on public profiles.

Customer Service Hours

  • Be aware of the bank's official customer service hours and avoid providing confidential information outside these hours.
  • If you receive calls after hours, confirm authenticity before sharing data.

Security Updates

  • Stay informed about security updates provided by Keybank. This may include security patches for the mobile application or information about potential threats.

Report suspicious activity

  • If you notice unusual activity on your account or suspect an attempt at fraud, contact the bank's customer service immediately.
  • Regularly review your account statements and notifications to identify any unauthorized transactions.

By following these simple tips, you can significantly increase the security of using Keybank's services through different communication channels. Prevention is key, and your active participation in the protection of your data is fundamental.

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